Christmas is a time filled with sparkle, smiles, and sometimes, stress. For customers, it’s about creating moments and memories; for you, it’s about turning those moments into magic.
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In this course, you’ll learn how to bring calm, care, and connection to every festive interaction — even when the rush is on. You’ll discover practical ways to stay centred, handle pressure with empathy, and turn tense moments into opportunities for joy.
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Whether you’re helping customers find the perfect gift, managing a busy counter, or supporting your team, A Customer’s Christmas will give you the tools to deliver service that’s merry, meaningful, and memorable.
Because when you spread calm and kindness, you deliver the true spirit of Christmas.
Course Preview
Course Overview
​Module 1 - The Spirit of Service
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​Why Christmas is magical, meaningful, and sometimes challenging - and why empathy makes all the difference.
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The Magic of Christmas
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The Challenge of Christmas
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Why excellent services matters even more than ever
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Empathy: the main ingredient
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Module 2 - Keeping Your Christmas Calm
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Ways to stay centred and positive when the festive rush begins​
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The holiday rush reality
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Your personal 'Peace on Earth' moment
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Breathing techniques
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The Service Stretch
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Positive Attitude Anchors
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Module 3 - Managing Festive Friction
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How to make positive first impressions and cool tense situations to bring harmony back to the moment.
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Festive First Impressions
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The Ps of Christmas service
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The gift of positive language
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When tempers rise and tinsel tangles
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De-escalating challenging customer interactions
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Module 4 - Together Makes it Merrier
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Why teamwork matters more than ever at Christmas
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Why should we deck the halls together?
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Sleigh someone's day
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Celebrate the shine
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A Customer's Christmas is filled with skills, techniques and ideas to help you make serving your customers a joy this year.
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The program includes videos, interactive activities and quizzes to make the learning fun and easy.
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About this Program
Danielle Larkins is a New Yorker now living in Australia.
She founded servicepeople in 2013 to support people to deliver superior customer interactions across a diverse range of industries.
Her programs empower participants with a customer focused purpose by enabling customer-centric mindsets and skills.
A Customer's Christmas was designed and developed by servicepeople to help those people serving and supporting customers during the frantic holiday period.
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The course aims to refocus the stresses of the Christmas period into magical moments that make the true spirit of Christmas shine for customers and servers alike.
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A Customer's Christmas (c) servicepeople 2025
