MINDSET
connecting to a customer service purpose
program overview
A program designed to enhance your team’s customer centric mindset.
This program explores the tangible value of customer experience, the personal impact each team member has on the customer journey, and the conscious behaviours needed to deliver service excellence will be explored in relation to your customer profiles and their expectations.
key topics
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An introduction to customer centricity
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The value of customer experience
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Your customers and their expectations
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The impact of your attitude
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Making the service experience easy
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Taking ownership
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Embracing diversity
key learning outcomes
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I understand why creating exceptional customer experiences is important
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I understand the important role I play in these experiences
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I understand who my customers are and what they want
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I understand the conscious behaviours I need to demonstrate to deliver an exceptional customer experience
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I understand what I need to do differently to improve my customer MINDSET
Half Day or Full Day
In Person or Online
Customisable
our full suite of programs
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what do participants say ...
"Great training Danielle, well done!”
“Facilitator very engaging and knowledgeable. Great use of examples.”
"The content was easy to understand and apply."
"Facilitator was very informative and clear"
"Danielle was very engaging.”
"I really appreciate the relevance of the program to my current role"
"Danielle was engaging"
"Easy to relate back to the real world"
“The way it was delivered - good leadership from Danielle.”
"Very clear / excellent delivery"
"Danielle was knowledgeable of our business"
"Danielle is great."