SKILLS
communicating for customer success
program overview
A program designed to understand and apply practical communication skills that will promote positive customer outcomes as well as elevate team member confidence for customer interactions, including those that represent challenging exchanges.
Expect role playing and an abundance of activities.
key topics
contact us
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Communication cues and styles
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The power of language
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Managing customer expectations
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Managing challenging customer interactions
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Self care in service
key learning outcomes
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I understand why creating exceptional customer experiences is important and the role I play
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I understand who my customers are and what they want
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I understand the conscious behaviours I need to demonstrate to deliver an exceptional customer experience
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I can apply a range of communication strategies with customers to improve the service experience
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When faced with a challenging customer exchange I can address the situation in a constructive way
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I understand what I need to do differently to improve my customer SKILLS
Half Day or Full Day
In Person or Online
Customisable
our full suite of programs
meet some of our clients
what do participants say ...
"Great training Danielle, well done!”
“Facilitator very engaging and knowledgeable. Great use of examples.”
"The content was easy to understand and apply."
"Facilitator was very informative and clear"
"Danielle was very engaging.”
"I really appreciate the relevance of the program to my current role"
"Danielle was engaging"
"Easy to relate back to the real world"
“The way it was delivered - good leadership from Danielle.”
"Very clear / excellent delivery"
"Danielle was knowledgeable of our business"
"Danielle is great."